SHIPPING INFO
Items ship in 2-3 weeks, but usually sooner. If you have a rush item, please reach out prior to processing to ensure I don't have a mountain of orders in the queue before your order is placed.
Please keep in mind once the order leaves my possession, I am no longer responsible for the package. If the item is lost or stolen you need to contact the package delivery company.
Shipping times with delivery companies are also out of my control.
GENERAL INFO
Alisa's Artography is a very small family owned business. Only myself and my husband have access to orders. We do not have access to your banking, credit card, or payment info. The third party company (however you paid), is the only company that has access to that information. We can only see that the payment went through successfully and the invoice information.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments
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How do I clean my handcrafted items?Use GENTLE cleaners. Do not soak or use harsh or abrasive cleaners. If possible use a microfiber cloth and water.
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My item is yellowed or changed form. What happened?When you leave handcrafted items in sunlight, vehicles, or extreme temperatures, they can change. Don't do it.
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My keychain/badge reel broke. What happened?Did you drop or smack your items against a hard surface? Or leave it in your pocket? These items are breakable. Please be gentle. They aren't made to smack around and be rough with. They are pieces made by hand. Not by a machine.
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Why does it take so long to receive my custom order?I try to get orders out as fast as possible. However, I do have a family. I also depend on a few other SMALL businesses for my supplies. If I don't have items in stock, I have to order them from suppliers. We are all a family and depend on each other to be successful. Thank you for understanding!
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What colors do you offer?I have a TON of colors available. In fact there are too many to list. It's easier for you to give me an example of a color you have in mind. Most likely I can do that depending on your wants/needs.